Returns and cancellation

Contact us at info@elaboratenutrition.co.uk before returning anything. We aim to respond within 24 hours with return instructions and the appropriate address.

US law doesn't require retailers to accept returns of goods that aren't defective — a store's return policy is simply the policy it states. Ours is set out on this page, and we honor it as written for every order.

Because our products are sealed for health protection and hygiene reasons, change-of-mind returns must remain sealed. Once a seal is broken, the product cannot be returned or refunded unless it is faulty, damaged, or not as described. You are responsible for the return postage cost on a change-of-mind return.

If a product arrives damaged, defective, or isn't what you ordered, email us at info@elaboratenutrition.co.uk with your order number and photographs. The sealed-goods condition above does not apply, and this doesn't affect any other rights you may have under applicable law.

Refunds are returned to your original payment method once your return has been received and checked.

To swap, skip, pause or cancel a subscription, contact us at info@elaboratenutrition.co.uk before your next renewal.