Privacy Policy

Elaborate is responsible for the personal information described in this policy. You can reach us at info@elaboratenutrition.co.uk.

Information you give us: your name, email address, shipping and billing address, phone number, order contents, subscription preferences, account details if you create one, and anything you tell us directly, for example through our contact form or a customer service email.

Payment information: your payment is processed directly by our payment provider through Shopify's PCI-DSS compliant checkout. We don't see or store your full card details.

Information collected automatically: standard technical information like your IP address, browser and device type, and pages viewed, plus — only if you accept cookies in the banner shown on this site — analytics data from Google Analytics and advertising data from the Meta Pixel. See our Cookie Policy for details and how to change your choice at any time.

• To process, fulfill and ship your order, including subscription renewals
• To create and manage your account, if you have one
• To respond to your questions and provide customer service
• To send you order and shipping updates
• To send you marketing emails, only if you've opted in — you can unsubscribe at any time using the link in any email
• To understand how visitors use our site and improve it, using analytics you've consented to
• To detect and prevent fraud, and to comply with our legal and tax obligations

We use Shopify to run our online store, process payments and manage orders, and shipping carriers to deliver them — both need certain order and contact details to do their job. Where you've consented to cookies, Google and Meta receive limited data to measure site usage and advertising performance. We don't sell your personal information, and we don't share it with anyone else for their own marketing purposes.

If you subscribe to a product, we keep your subscription details — products, frequency and payment method — so we can process each renewal. To change, pause or cancel a subscription, contact us at info@elaboratenutrition.co.uk.

We keep order and account information for as long as needed to provide our service to you, plus any additional period required to meet our tax, accounting and legal obligations. If you ask us to delete your information, we'll do so unless we're required to keep it for one of those reasons.

You can accept or decline non-essential cookies at any time using the banner on this site or the "Manage cookie preferences" button below — see our Cookie Policy. You can unsubscribe from marketing emails using the link at the bottom of any email we send. To access, correct, or delete the personal information we hold about you, contact us at info@elaboratenutrition.co.uk — we aim to respond within 45 days, consistent with applicable state law.

If you're a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to: know what personal information we've collected about you and why; request a copy of it; request that we correct inaccurate information; request that we delete it; and opt out of the "sale" or "sharing" of your personal information, which under California law can include the use of cookies like the Meta Pixel for targeted advertising — you can opt out at any time through our cookie banner or by contacting us. We don't discriminate against you for exercising any of these rights. To make a request, email info@elaboratenutrition.co.uk.

Depending on where you live, you may have similar rights under other state privacy laws — for example in Virginia, Colorado, Connecticut, Utah, Oregon, Texas or Montana. If you'd like to exercise any privacy right available to you under your state's law, contact us at info@elaboratenutrition.co.uk and we'll respond as required by that law.

Our products and this site are intended for adults. We don't knowingly collect personal information from anyone under 18, and our products aren't marketed to children. If you believe a child has given us personal information, contact us and we'll delete it.

We use reasonable administrative and technical safeguards to protect your personal information, including processing payments through Shopify's PCI-DSS compliant platform. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

We may update this policy from time to time. If we make a material change, we'll post the updated policy here with a new effective date.

Questions about this policy or how we handle your information: info@elaboratenutrition.co.uk.